Testlab

Mail Platforms

 Mail Platforms
The following applications have passed interoperability testing with PureConnect. Once Genesys validates an application release, Genesys considers the application compatible with future PureConnect releases through the vendor’s stated mainstream end-of-life date. Genesys supports all minor version updates, cumulative updates, and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.
  
Quick Jump: CIC 2021R(x) | CIC 2020R(x) | CIC 2019R(x) | CIC 2018R(x) | CIC 2017 R(x) | CIC 2016 R(x) | CIC 2015 R(x) |

CIC 2021R(x)
GoogleGmail for Business Please refer to CIC System Software Requirements for supported protocols.
MicrosoftExchange 2016 CU2 Please refer to CIC System Software Requirements for supported protocols.
MicrosoftOffice 365 Install & Configuration Doc

CIC 2020R(x)
GoogleGmail for Business Please refer to CIC System Software Requirements for supported protocols.
MicrosoftExchange 2016 CU2 Please refer to CIC System Software Requirements for supported protocols.
MicrosoftOffice 365 Install & Configuration Doc

CIC 2019R(x)
GoogleGmail for Business Please refer to CIC System Software Requirements for supported protocols.
MicrosoftExchange 2016 CU2 Please refer to CIC System Software Requirements for supported protocols.
MicrosoftOffice 365 Install & Configuration Doc

CIC 2018R(x)
GoogleGmail for Business Please refer to CIC System Software Requirements for supported protocols.
IBMDomino 9.00.x Please refer to CIC System Software Requirements for supported protocols.
MicrosoftExchange 2013 CU13 Please refer to CIC System Software Requirements for supported protocols.
MicrosoftExchange 2016 CU2 Please refer to CIC System Software Requirements for supported protocols.
MicrosoftOffice 365 Install & Configuration Doc

CIC 2017 R(x)
GoogleGmail for Business OAuth 2.0 supported with Gmail mail connector. OAuth 1.0 no longer supported with IMAP and SMTP mail connectors.
IBMDomino 9.00.x Notes mail connector supported. IMAP and SMTP mail connectors not supported.
MicrosoftExchange 2013 CU13 Exchange EWS mail connector supported. Exchange MAPI, IMAP, and SMTP mail connectors not supported. Calendar Access not supported. Hosted Exchange not supported.
MicrosoftExchange 2016 CU2 Exchange EWS mail connector supported. Exchange MAPI, IMAP, and SMTP mail connectors not supported. Calendar Access not supported. Hosted Exchange not supported.
MicrosoftExchange Online 2013 Exchange EWS mail connector supported. Exchange MAPI, IMAP, and SMTP mail connectors not supported. Calendar Access not supported.
Knowledge Base Document
NovellGroupWise 2012 GroupWise mail connector supported. IMAP and SMTP mail connectors not supported.

CIC 2016 R(x)
GoogleGmail for Business OAuth 2.0 supported with Gmail mail connector. OAuth 1.0 no longer supported with IMAP and SMTP mail connectors.
IBMDomino 9.00.x Notes mail connector supported. IMAP and SMTP mail connectors not supported.
IBMLotus Domino/Notes 8.5.x Notes mail connector supported. IMAP and SMTP mail connectors not supported.
MicrosoftExchange 2013 CU13 Exchange EWS mail connector supported. Exchange MAPI, IMAP, and SMTP mail connectors not supported. Calendar Access not supported. Hosted Exchange not supported.
MicrosoftExchange 2007 SP3 RU16 Supported only in 2016 R1. Exchange EWS mail connector supported. Exchange MAPI mail connector supported. IMAP and SMTP mail connectors not supported.
MicrosoftExchange 2010 SP3 RU13 Exchange EWS mail connector supported. Exchange MAPI mail connector supported. IMAP and SMTP mail connectors not supported. Calendar Access not supported.
Install & Configuration Doc
MicrosoftExchange 2016 CU2 Exchange EWS mail connector supported. Exchange MAPI, IMAP, and SMTP mail connectors not supported. Calendar Access not supported. Hosted Exchange not supported.
MicrosoftExchange Online 2013 Exchange EWS mail connector supported. Exchange MAPI, IMAP, and SMTP mail connectors not supported. Calendar Access not supported.
Knowledge Base Document
NovellGroupWise 2012 GroupWise mail connector supported. IMAP and SMTP mail connectors not supported.
NovellGroupWise 8.x GroupWise mail connector supported. IMAP and SMTP mail connectors not supported

CIC 2015 R(x)
GoogleGmail for Business OAuth 2.0 supported with Gmail mail connector in CIC 2015 R2 and newer. OAuth 1.0 supported with IMAP and SMTP mail connectors, but will not be supported by Google after April 20, 2015.
IBMDomino 9.00.x Supported in CIC 2015 R4 and newer. IMAP and SMTP mail connectors not supported.
IBMLotus Domino/Notes 8.5.x Notes mail connector supported. IMAP and SMTP mail connectors not supported.
MicrosoftExchange 2013 CU13 Exchange EWS mail connector supported. Exchange MAPI, IMAP, and SMTP mail connectors not supported. Calendar Access not supported. Hosted Exchange not supported.
MicrosoftExchange 2007 SP3 RU16 Exchange EWS mail connector supported. Exchange MAPI mail connector supported. IMAP and SMTP mail connectors not supported.
MicrosoftExchange 2010 SP3 RU13 Exchange EWS mail connector supported. Exchange MAPI mail connector supported. IMAP and SMTP mail connectors not supported. Calendar Access not supported.
Install & Configuration Doc
MicrosoftExchange Online 2013 Exchange EWS mail connector supported. Exchange MAPI, IMAP, and SMTP mail connectors not supported. Calendar Access not supported.
Knowledge Base Document
NovellGroupWise 2012 IMAP and SMTP mail connectors not supported.
NovellGroupWise 8.x GroupWise mail connector supported. IMAP and SMTP mail connectors not supported.

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