Testlab

Web Browser

 Web Browser
PureConnect interoperability was validated with the following web browser versions. Genesys regularly validates and supports the latest version of Edge, Chrome, and Firefox. We recommend application of version updates, cumulative updates, and security updates to keep your software secure.
  
Quick Jump: CIC 2020R(x) | CIC 2019R(x) | CIC 2018R(x) | CIC 2017 R(x) | CIC 2016 R(x) | CIC 2015 R(x) |

CIC 2020R(x)
AppleSafari 13.0.5 Interaction Connect Only (Supported only on MAC)
GoogleChrome 80.0.3987.132 Interaction Connect Only
MicrosoftEdge 80 Interaction Connect Only
MozillaFirefox 73.0.1 Interaction COnnect Only

CIC 2019R(x)
AppleSafari 11 Interaction Connect only.
GoogleChrome 79 Interaction Connect Only, Supports TLS 1.2
MicrosoftEdge 40 Interaction Connect only. Interaction Marquee and Interaction Web Portal not supported.
MozillaFireFox ESR 60 Interaction Connect only.
MozillaFirefox 71 Interaction Connect only.

CIC 2018R(x)
AppleSafari 11 Interaction Connect only.
GoogleChrome 79 Interaction Connect only.
MicrosoftEdge 40 Interaction Connect only. Interaction Marquee and Interaction Web Portal not supported.
MicrosoftInternet Explorer 11 Supports TLS 1.2.
MozillaFireFox ESR 60 Interaction Connect only.
MozillaFirefox 71 Interaction Connect only.

CIC 2017 R(x)
AppleSafari 10 Interaction Connect only.
GoogleChrome 54 Interaction Connect only.
MicrosoftEdge 38 Interaction Connect only. Interaction Marquee and Interaction Web Portal not supported.
MicrosoftInternet Explorer 11 Supports TLS 1.2.
MozillaFirefox 47 Interaction Connect only.

CIC 2016 R(x)
AppleMobile Safari 9iPhone iOS platform. Interaction Client Mobile Web Edition only.
AppleSafari 9 Interaction Connect only. Supports TLS 1.2.
AppleSafari 8 Interaction Connect only. Supports TLS 1.2.
GoogleChrome 46 Interaction Connect only. Supports TLS 1.2.
GoogleMobile Chrome 46Smartphone Android platform. Interaction Client Mobile Web Edition only.
MicrosoftEdge 25 CIC 2016 R2 and newer. Interaction Connect only. Interaction Marquee and Interaction Web Portal not supported.
MicrosoftInternet Explorer 11 Supports TLS 1.2.
MicrosoftInternet Explorer 10 Interaction Connect only. Must enable TLS 1.2 for support.
MozillaFirefox ESR 38 Interaction Client Web Edition only. Supports TLS 1.2.
MozillaFirefox 40 Interaction Connect only. Supports TLS 1.2.
MozillaFirefox 39 Interaction Connect only. Supports TLS 1.2.

CIC 2015 R(x)
AppleMobile Safari 8iPhone iOS platform. Interaction Client Mobile Web Edition only.
AppleSafari 8 Interaction Connect only. Supports TLS 1.2.
AppleSafari 7 Interaction Connect only. Supports TLS 1.2.
GoogleChrome 41.0.2272.118 Supports TLS 1.2.
GoogleMobile Chrome 43.0.2357.93Smartphone Android platform. Interaction Client Mobile Web Edition only.
MicrosoftInternet Explorer 11 Tested against R1. Supports TLS 1.2.
MozillaFirefox ESR 38 Interaction Client Web Edition only. Supports TLS 1.2.
MozillaFirefox ESR 24 Must enable TLS 1.2 for support.
MozillaFirefox 39 Interaction Connect only. Supports TLS 1.2.

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