Testlab

Windows OS

 Windows OS
This page shows the operating systems that each product has been tested on. Unless otherwise stated each product's sub components have been tested on the same OS as their parent. For example media server has been tested on the same operating systems as CIC.

Genesys supports all minor version updates, cumulative updates, and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.
  
Quick Jump: CIC 2019R(x) | Dialer 2019R(x) | CIC 2018R(x) | Dialer 2018R(x) | CIC 2017 R(x) | Dialer 2017R(x) | CIC 2016 R(x) | Dialer 2016 R(x) | CIC 2015 R(x) | Dialer 2015 R(x) | CIC 4.0 | Dialer 4.0 | CIC 3.0 | Dialer 3.0 | CIC 2.4 | CIC 2.2

CIC 2019R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update.
MicrosoftWindows 10 (64-bit only)
MicrosoftWindows Server 2012 R2With KB2919355 update.
MicrosoftWindows Server 2016

Dialer 2019R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update.
MicrosoftWindows 10 (64-bit only)
MicrosoftWindows Server 2012 R2With KB2919355 update.
MicrosoftWindows Server 2016

CIC 2018R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update.
MicrosoftWindows 10 (64-bit only) Validated on builds 1607->1809
MicrosoftWindows 7 (32-bit & 64-bit) SP1 2018r3 is the last tested release.
MicrosoftWindows Server 2012 R2With KB2919355 update.
MicrosoftWindows Server 2008 R2 2018r2 is the last release tested with this OS.
MicrosoftWindows Server 2016 2018 R2 & Higher

Dialer 2018R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update.
MicrosoftWindows 10 (64-bit only) Validated on builds 1607->1809
MicrosoftWindows 7 (32-bit & 64-bit) SP1 2018r3 is the last tested release.
MicrosoftWindows Server 2012 R2With KB2919355 update.
MicrosoftWindows Server 2008 R2 2018r2 is the last release tested with this OS.
MicrosoftWindows Server 2016 2018 R2 & Higher

CIC 2017 R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update. IC User, Business Manager, and Server Manager apps only.
MicrosoftWindows 10 (64-bit only) Validated on builds: 1607, 1703, 1709. Minimum version: 2017r1p3, 2017r2. IC User, Business Manager, Server Manager apps, and IUpdate Client.
MicrosoftWindows 7 (32-bit & 64-bit) SP1 IC User, Business Manager, and Server Manager apps only.
MicrosoftWindows Server 2012 R2With KB2919355 update. SIP Soft Phone not validated.
MicrosoftWindows Server 2008 R2 IC Server, SIP Proxy, Media Server, and other server-side apps. SIP Soft Phone not validated.

Dialer 2017R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update. Interaction Scripter .NET Client only
MicrosoftWindows 10 (64-bit only) Interaction Scripter .NET Client
MicrosoftWindows 7 (32-bit & 64-bit) SP1 Interaction Scripter .NET Client only
MicrosoftWindows Server 2012 R2With KB2919355 update.
MicrosoftWindows Server 2008 R2

CIC 2016 R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update. IC User, Business Manager, and Server Manager apps only.
MicrosoftWindows 10 (64-bit only) Version 1511. CIC 2016 R2, Version 1607 requires 2016r2p19, 2016r3p15, 2016r4p8 and newer. IC User, Business Manager, Server Manager apps, and IUpdate Client.
MicrosoftWindows 7 (32-bit & 64-bit) SP1 IC User, Business Manager, and Server Manager apps only.
MicrosoftWindows Server 2012 R2With KB2919355 update. SIP Soft Phone not validated.
MicrosoftWindows Server 2008 R2 IC Server, SIP Proxy, Media Server, and other server-side apps. SIP Soft phone not supported.

Dialer 2016 R(x)
MicrosoftWindows 10 (64-bit only) Version 1511. Interaction Scripter .NET Client only
MicrosoftWindows 7 (32-bit & 64-bit) SP1 Interaction Scripter .NET Client only
MicrosoftWindows Server 2012 R2With KB2919355 update.
MicrosoftWindows Server 2008 R2

CIC 2015 R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update. IC User, Business Manager, and Server Manager apps only.
MicrosoftWindows 7 (32-bit & 64-bit) SP1 IC User, Business Manager, and Server Manager apps only.
MicrosoftWindows Server 2012 R2With KB2919355 update. SIP Soft Phone not validated.
MicrosoftWindows Server 2008 R2 SIP soft phone not supported

Dialer 2015 R(x)
MicrosoftWindows 7 (32-bit & 64-bit) SP1 Interaction Scripter .NET Client only
MicrosoftWindows Server 2012 R2With KB2919355 update.
MicrosoftWindows Server 2008 R2

CIC 4.0
MicrosoftWindows 7 (32 bit & 64 bit) SP1 Validated. IC User, Business Manager, and Server Manager apps only.
MicrosoftWindows Server 2008 R2
MicrosoftWindows XP (32 bit & 64 bit) SP3 Validated. IC User Apps only.

Dialer 4.0
MicrosoftWindows Server 2008 R2 CCS and ODS

CIC 3.0
MicrosoftWindows Server 2003 Standard (32 bit) SP2 validated
MicrosoftWindows Server 2003 R2 Standard (32 bit)SP2 validated
MicrosoftWindows Server 2003 R2 Enterprise (32 bit)SP2 validated
MicrosoftWindows Server 2003 Enterprise (32 bit) SP2 validated

Dialer 3.0
MicrosoftWindows Server 2003 Standard (32 bit) SP2 validated
MicrosoftWindows Server 2003 R2 Standard (32 bit)SP2 validated
MicrosoftWindows Server 2003 R2 Enterprise (32 bit)SP2 validated
MicrosoftWindows Server 2003 Enterprise (32 bit) SP2 validated
MicrosoftWindows Server 2003 (64 bit)SP2 Validated. CCS only; ODS not tested on 64 bit
Install & Configuration Doc

CIC 2.4
MicrosoftWindows Server 2003 Standard (32 bit) SP1 and SP2 validated
MicrosoftWindows Server 2003 R2 Standard (32 bit)SP2 validated
MicrosoftWindows Server 2003 R2 Enterprise (32 bit)SP2 validated
MicrosoftWindows Server 2003 Enterprise (32 bit) SP1 and SP2 validated
MicrosoftWindows Server 2000 SP4 Standard
MicrosoftWindows Server 2000 SP4 Advanced
MicrosoftWindows Server 2000 SP3 Standard
MicrosoftWindows Server 2000 SP3 Advanced

CIC 2.2
MicrosoftWindows Server 2000 SP4 Standard SR-C and higher
MicrosoftWindows Server 2000 SP4 Advanced SR-C and higher
MicrosoftWindows Server 2000 SP3 Standard
MicrosoftWindows Server 2000 SP3 Advanced

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