Testlab

Windows OS

 Windows OS
This page shows the operating systems that each product has been tested on. Unless otherwise stated each product's sub components have been tested on the same OS as their parent. For example media server has been tested on the same operating systems as CIC.

Genesys supports all minor version updates, cumulative updates, and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.
  
Quick Jump: CIC 2021R(x) | CIC 2020R(x) | Dialer 2020R(x) | CIC 2019R(x) | Dialer 2019R(x) | CIC 2018R(x) | Dialer 2018R(x) | CIC 2017 R(x) | Dialer 2017R(x) | CIC 2016 R(x) | Dialer 2016 R(x) | CIC 2015 R(x) | Dialer 2015 R(x)

CIC 2021R(x)
MicrosoftWindows 10 (64-bit only)
MicrosoftWindows Server 2019IWP and IA Web not supported due to silverlight dependency
MicrosoftWindows Server 2016
MicrosoftWindows Server 2012 R2With KB2919355 update.

CIC 2020R(x)
MicrosoftWindows 10 (64-bit only)
MicrosoftWindows Server 2019IWP and IA Web not supported due to silverlight dependency
MicrosoftWindows Server 2016
MicrosoftWindows Server 2012 R2With KB2919355 update.

Dialer 2020R(x)
MicrosoftWindows 10 (64-bit only)
MicrosoftWindows Server 2019IWP and IA Web not supported due to silverlight dependency
MicrosoftWindows Server 2016
MicrosoftWindows Server 2012 R2With KB2919355 update.

CIC 2019R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update.
MicrosoftWindows 10 (64-bit only)
MicrosoftWindows Server 2016
MicrosoftWindows Server 2012 R2With KB2919355 update.

Dialer 2019R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update.
MicrosoftWindows 10 (64-bit only)
MicrosoftWindows Server 2016
MicrosoftWindows Server 2012 R2With KB2919355 update.

CIC 2018R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update.
MicrosoftWindows 10 (64-bit only) Validated on builds 1607->1809
MicrosoftWindows 7 (32-bit & 64-bit) SP1 2018r3 is the last tested release.
MicrosoftWindows Server 2016 2018 R2 & Higher
MicrosoftWindows Server 2012 R2With KB2919355 update.
MicrosoftWindows Server 2008 R2 2018r2 is the last release tested with this OS.

Dialer 2018R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update.
MicrosoftWindows 10 (64-bit only) Validated on builds 1607->1809
MicrosoftWindows 7 (32-bit & 64-bit) SP1 2018r3 is the last tested release.
MicrosoftWindows Server 2016 2018 R2 & Higher
MicrosoftWindows Server 2012 R2With KB2919355 update.
MicrosoftWindows Server 2008 R2 2018r2 is the last release tested with this OS.

CIC 2017 R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update. IC User, Business Manager, and Server Manager apps only.
MicrosoftWindows 10 (64-bit only) Validated on builds: 1607, 1703, 1709. Minimum version: 2017r1p3, 2017r2. IC User, Business Manager, Server Manager apps, and IUpdate Client.
MicrosoftWindows 7 (32-bit & 64-bit) SP1 IC User, Business Manager, and Server Manager apps only.
MicrosoftWindows Server 2012 R2With KB2919355 update. SIP Soft Phone not validated.
MicrosoftWindows Server 2008 R2 IC Server, SIP Proxy, Media Server, and other server-side apps. SIP Soft Phone not validated.

Dialer 2017R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update. Interaction Scripter .NET Client only
MicrosoftWindows 10 (64-bit only) Interaction Scripter .NET Client
MicrosoftWindows 7 (32-bit & 64-bit) SP1 Interaction Scripter .NET Client only
MicrosoftWindows Server 2012 R2With KB2919355 update.
MicrosoftWindows Server 2008 R2

CIC 2016 R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update. IC User, Business Manager, and Server Manager apps only.
MicrosoftWindows 10 (64-bit only) Version 1511. CIC 2016 R2, Version 1607 requires 2016r2p19, 2016r3p15, 2016r4p8 and newer. IC User, Business Manager, Server Manager apps, and IUpdate Client.
MicrosoftWindows 7 (32-bit & 64-bit) SP1 IC User, Business Manager, and Server Manager apps only.
MicrosoftWindows Server 2012 R2With KB2919355 update. SIP Soft Phone not validated.
MicrosoftWindows Server 2008 R2 IC Server, SIP Proxy, Media Server, and other server-side apps. SIP Soft phone not supported.

Dialer 2016 R(x)
MicrosoftWindows 10 (64-bit only) Version 1511. Interaction Scripter .NET Client only
MicrosoftWindows 7 (32-bit & 64-bit) SP1 Interaction Scripter .NET Client only
MicrosoftWindows Server 2012 R2With KB2919355 update.
MicrosoftWindows Server 2008 R2

CIC 2015 R(x)
MicrosoftWindows 8.1 (32-bit & 64-bit)With KB2919355 update. IC User, Business Manager, and Server Manager apps only.
MicrosoftWindows 7 (32-bit & 64-bit) SP1 IC User, Business Manager, and Server Manager apps only.
MicrosoftWindows Server 2012 R2With KB2919355 update. SIP Soft Phone not validated.
MicrosoftWindows Server 2008 R2 SIP soft phone not supported

Dialer 2015 R(x)
MicrosoftWindows 7 (32-bit & 64-bit) SP1 Interaction Scripter .NET Client only
MicrosoftWindows Server 2012 R2With KB2919355 update.
MicrosoftWindows Server 2008 R2

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