Testlab

CRM Software Integrations

 CRM Software Integrations
Find out the most recent versions of CRM software that have been tested with Interactive Intelligence's integrations
  
Quick Jump: CIC 2023 R(x) | CIC 2022R(x) | CIC 2021R(x) | CIC 2020R(x) | CIC 2019R(x) | CIC 2018R(x) | CIC 2017 R(x) | CIC 2016 R(x) | CIC 2015 R(x) |
CIC 2023 R(x)
GenesysPureConnect Integration with Workforce Management Please refer to CIC System Software Requirements for supported protocols. Install & Configuration Doc
MicrosoftLync/Skype for Business 2019 Supports only 'presence sync', an on-premise based installation
OracleOracle Service Cloud Oracle Service Cloud - OSC 19D with 2020 R1
OracleSiebel CRM
SalesforcePureConnect for Salesforce Refer to support page for further information
SAPSAP CRM 7.0 EP1. Refer to support page for further information
CIC 2022R(x)
GenesysPureConnect Integration with Workforce Management Please refer to CIC System Software Requirements for supported protocols. Install & Configuration Doc
MicrosoftLync/Skype for Business 2019 Supports only 'presence sync', an on-premise based installation
MicrosoftLync/Skype for Business 2015
OracleOracle Service Cloud Oracle Service Cloud - OSC 19D with 2020 R1
OracleSiebel CRM
SalesforcePureConnect for Salesforce Refer to support page for further information
SAPSAP CRM 7.0 EP1. Refer to support page for further information
CIC 2021R(x)
GenesysPureConnect Integration with Workforce Management Please refer to CIC System Software Requirements for supported protocols.
MicrosoftLync/Skype for Business 2019 Supports only 'presence sync', an on-premise based installation
MicrosoftLync/Skype for Business 2015
OracleOracle Service Cloud Oracle Service Cloud - OSC 19D with 2020 R1
OracleSiebel CRM
SalesforcePureConnect for Salesforce Refer to support page for further information
SAPSAP CRM 7.0 EP1. Refer to support page for further information
CIC 2020R(x)
GenesysPureConnect Integration with Workforce Management Please refer to CIC System Software Requirements for supported protocols.
MicrosoftLync/Skype for Business 2015
OracleOracle Service Cloud Oracle Service Cloud - OSC 19D with 2020 R1
OracleSiebel CRM
SalesforcePureConnect for Salesforce Refer to support page for further information
SAPSAP CRM 7.0 EP1. Refer to support page for further information
CIC 2019R(x)
GenesysPureConnect Integration with Workforce Management Refer to support page for further information
MicrosoftLync/Skype for Business 2015 Verified againt Skype for Business 2015
OracleOracle Service Cloud Oracle service cloud is tested with the latest version 19A in 2019r2 release
OracleSiebel CRM Verified with Innovation Pack 2018
SalesforcePureConnect for Salesforce Refer to support page for further information
SAPSAP Refer to support page for further information
CIC 2018R(x)
GenesysPureConnect Integration with Workforce Management Refer to support page for further information
MicrosoftLync/Skype for Business 2015 Verified against Skype for Business 2015
OracleOracle Service Cloud R1 tested against OSC May and Aug 2017. R2 with Aug17 & 17D. R3 with 17D and 18A. R4 with 18A and 18C (18B supported). R5 with 18C.
OracleSiebel CRM Verified with Innovation Pack 2016
SalesforcePureConnect for Salesforce Refer to support page for further information
SAPSAP Refer to support page for further information
CIC 2017 R(x)
GenesysPureConnect Integration with Workforce Management Refer to Support page for further information.
MicrosoftLync/Skype for Business 2015 verified against Skype for Business 2015
OracleOracle Service Cloud 2017R1 tested against OSC May 2016, 2017R2 tested against OSC August 2016 SP4, 2017R3 tested with OSC February 2017, 2017R4 tested with OSC May 2017
OracleSiebel CRM 2017 R1-R3 verified against Innovation Pack 2015; 2017R3 and 2017R4 verified with Innovation Pack 2016
SalesforcePureConnect for Salesforce Refer to Support page for further information.
SAPSAP Refer to Support page for further information.
CIC 2016 R(x)
GenesysPureConnect Integration with Workforce Management Refer to support page for further information
MicrosoftLync/Skype for Business 2015 2016r2-2016r4 verified against Skype for Business 2015
OracleOracle Service Cloud 2016r4 tested against OSC May 2016; 2016r3 tested against OSC Feb16; 2016r2 tested against OSC Nov. 2015. Refer to Support page for further information.
OracleSiebel CRM 2016r2-2016r4 verified against Innovation Pack 2015. Refer to support page for further information
SalesforcePureConnect for Salesforce Refer to Support page for further information.
SAPSAP Refer to Support page for further information.
CIC 2015 R(x)
OracleOracle Service Cloud 2015r4 tested OSC Feb 2015 and OSC May 2015.
SalesforcePureConnect for Salesforce

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