Testlab

Database Servers

 Database Servers
The following applications have passed interoperability testing with PureConnect. Once Genesys validates an application release, Genesys considers the application compatible with future PureConnect releases through the vendor’s stated mainstream end-of-life date. Genesys supports all minor version updates, cumulative updates, and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.
  
Quick Jump: CIC 2023 R(x) | CIC 2022R(x) | CIC 2021R(x) | CIC 2020R(x) | CIC 2019R(x) | CIC 2018R(x) | CIC 2017 R(x) | Dialer 2017R(x) | CIC 2016 R(x) | Dialer 2016 R(x) | CIC 2015 R(x) | Dialer 2015 R(x)
CIC 2023 R(x)
MicrosoftSQL Server 2019
MicrosoftSQL Server 2016
OracleOracle 19c (64 Bit) 12.2.0.3 64 Bit 12.2.0.3 Client side requires 32-bit 12.1.0.2.11 with the 'Administrator' tools install type
CIC 2022R(x)
MicrosoftSQL Server 2016
MicrosoftSQL Server 2019
Oracle12c (64-bit) 12.1.0.2.11 Client side requires 32-bit 12.1.0.2.11 with the 'Administrator' tools install type
CIC 2021R(x)
MicrosoftSQL Server 2016
MicrosoftSQL Server 2019
Oracle12c (64-bit) 12.1.0.2.11 Client side requires 32-bit 12.1.0.2.11 with the 'Administrator' tools install type
CIC 2020R(x)
MicrosoftSQL Server 2016
MicrosoftSQL Server 2014
MicrosoftSQL Server 2012
Oracle12c (64-bit) 12.1.0.2.11 Client side requires 32-bit 12.1.0.2.11 with the 'Administrator' tools install type
Oracle12c2 (64-bit) 12.2.0.1.0 Client side requires 32-bit 12.2.0.1.0 with the 'Administrator' tools install type
CIC 2019R(x)
MicrosoftSQL Server 2016
MicrosoftSQL Server 2014
MicrosoftSQL Server 2012
Oracle12c (64-bit) 12.1.0.2.11 Client side requires 32-bit 12.1.0.2.11 with the 'Administrator' tools install type
Oracle12c2 (64-bit) 12.2.0.1.0 Client side requires 32-bit 12.2.0.1.0 with the 'Administrator' tools install type
CIC 2018R(x)
MicrosoftSQL Server 2016
MicrosoftSQL Server 2014
MicrosoftSQL Server 2012
Oracle12c (64-bit) 12.1.0.2.11
CIC 2017 R(x)
MicrosoftSQL Server 2016
MicrosoftSQL Server 2014 SP1 and SP2 validated.
MicrosoftSQL Server 2008 R2 (32 and 64 Bit) MS End of extended support is 7/9/2019 - SP1, SP2 and SP3 were validated.
MicrosoftSQL Server 2012 SP1, SP2, and SP3 validated.
Oracle11g R2 (32 and 64 Bit) 11.2.0.1.0With 32-bit 11.2.0.1.0 client
Oracle11g R2 (64 Bit) 11.2.0.4.0With 32-bit 11.2.0.4.0 Client
Oracle11g R2 (64 Bit) 11.2.0.3.0With 32-bit 11.2.0.3.0 Client
Oracle11g R2 (64 Bit) 11.2.0.2.0With 32-bit 11.2.0.2.0 Client
Oracle12c (64-bit) 12.1.0.2.11 Note: KB Article EntryID=q147187086700505
Oracle12c (64-bit) 12.1.0.1.0 With 32-bit 12c Client. Note: KB Article EntryID=q141839215400157 and EntryID=q147187086700505
Dialer 2017R(x)
MicrosoftSQL Server 2016
MicrosoftSQL Server 2014
MicrosoftSQL Server 2008 R2 (32 and 64 Bit) MS End of extended support is 7/9/2019 - SP1, SP2 and SP3 were validated.
MicrosoftSQL Server 2012 SP1, SP2, and SP3 validated. Tested with database server installed on Windows Server 2012.
Oracle11g R2 (64 Bit) 11.2.0.4.0With 32-bit 11.2.0.4.0 Client
Oracle12c (64-bit) 12.1.0.2.11 With 32-bit 12.1.0.2.11 client Note: KB Article EntryID=q147187086700505
Oracle12c (64-bit) 12.1.0.1.0 With 32-bit 12c Client. Note: KB articles EntryID=q141839215400157 and EntryID=Q141926286900220 and EntryID=q147187086700505
CIC 2016 R(x)
MicrosoftSQL Server 2014 SP1 and SP2 validated. Tested with database server installed on Windows Server 2012 R2.
MicrosoftSQL Server 2008 R2 (32 and 64 Bit) SP1, SP2 and SP3 validated. Tested with database server installed on Windows Server 2008 R2.
MicrosoftSQL Server 2012 SP1, SP2, and SP3 validated. Tested with database server installed on Windows Server 2012.
Oracle11g R2 (32 and 64 Bit) 11.2.0.1.0With 32-bit 11.2.0.1.0 client
Oracle11g R2 (64 Bit) 11.2.0.4.0With 32-bit 11.2.0.4.0 Client
Oracle11g R2 (64 Bit) 11.2.0.3.0With 32-bit 11.2.0.3.0 Client
Oracle11g R2 (64 Bit) 11.2.0.2.0With 32-bit 11.2.0.2.0 Client
Oracle12c (64-bit) 12.1.0.2.11 Note: KB Article EntryID=q147187086700505
Oracle12c (64-bit) 12.1.0.1.0 With 32-bit 12c Client. Note: KB Article EntryID=q141839215400157 and EntryID=q147187086700505
Dialer 2016 R(x)
MicrosoftSQL Server 2014 Tested with Database Server installed on Windows Server 2012 R2.
MicrosoftSQL Server 2008 R2 (32 and 64 Bit) SP1, SP2 and SP3 validated. Tested with database server installed on Windows Server 2003, 2008, 2008 R2 SP1.
MicrosoftSQL Server 2012 SP1, SP2, and SP3 validated. Tested with database server installed on Windows Server 2012.
Oracle11g R2 (32 and 64 Bit) 11.2.0.1.0With 32-bit 11.2.0.1.0 client
Oracle11g R2 (64 Bit) 11.2.0.3.0With 32-bit 11.2.0.3.0 Client
Oracle11g R2 (64 Bit) 11.2.0.2.0With 32-bit 11.2.0.2.0 Client
Oracle12c (64-bit) 12.1.0.1.0 With 32-bit 12c Client. Note: KB articles EntryID=q141839215400157 and EntryID=Q141926286900220 and EntryID=q147187086700505
CIC 2015 R(x)
MicrosoftSQL Server 2014 SP1 validated with CIC 2015 R4. Tested with database server installed on Windows Server 2012 R2.
MicrosoftSQL Server 2008 R2 (32 and 64 Bit) SP1, SP2 and SP3 validated. Tested with database server installed on Windows Server 2003, 2008, 2008 R2 SP1.
MicrosoftSQL Server 2012 SP1, SP2, and SP3 validated. Tested with database server installed on Windows Server 2012.
Oracle11g R2 (32 and 64 Bit) 11.2.0.1.0With 32-bit 11.2.0.1.0 client
Oracle11g R2 (64 Bit) 11.2.0.4.0With 32-bit 11.2.0.4.0 Client
Oracle11g R2 (64 Bit) 11.2.0.3.0With 32-bit 11.2.0.3.0 Client
Oracle11g R2 (64 Bit) 11.2.0.2.0With 32-bit 11.2.0.2.0 Client
Oracle12c (64-bit) 12.1.0.1.0 With 32-bit 12c Client. Note: KB Article EntryID=q141839215400157 and EntryID=q147187086700505
Dialer 2015 R(x)
MicrosoftSQL Server 2014 Tested with Database Server installed on Windows Server 2012 R2.
MicrosoftSQL Server 2008 R2 (32 and 64 Bit) SP1, SP2 and SP3 validated. Tested with database server installed on Windows Server 2003, 2008, 2008 R2 SP1.
MicrosoftSQL Server 2012 SP1 and SP2 validated. Tested with database server installed on Windows Server 2012.
Oracle11g R2 (32 and 64 Bit) 11.2.0.1.0With 32-bit 11.2.0.1.0 client
Oracle11g R2 (64 Bit) 11.2.0.4.0With 32-bit 11.2.0.4.0 Client
Oracle11g R2 (64 Bit) 11.2.0.3.0With 32-bit 11.2.0.3.0 Client
Oracle11g R2 (64 Bit) 11.2.0.2.0With 32-bit 11.2.0.2.0 Client
Oracle12c (64-bit) 12.1.0.1.0 With 32-bit 12c Client. Note: KB articles EntryID=q141839215400157 and EntryID=Q141926286900220 and EntryID=q147187086700505

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