Testlab

Virtualization Products

 Virtualization Products
The following applications have passed interoperability testing with PureConnect.

Genesys considers the application compatible with future PureConnect releases through the vendor’s stated mainstream end-of-life date. Genesys supports all minor version updates, cumulative updates, and security updates for these applications.

Interpretation of this information as ‘the only option that works’ is not our intent.
  
Quick Jump: CIC 2021R(x) | CIC 2020R(x) | CIC 2019R(x) | CIC 2018R(x) | CIC 2017 R(x) | CIC 2016 R(x) | CIC 2015 R(x) |

CIC 2021R(x)
Citrix XenDesktop 7.16 ** NOTE version 7.16 is a 2017 release of Xen / XenDesktop
Citrix XenApp 7.16 ** NOTE version 7.16 is a 2017 release of Xen / XenDesktop
Install & Configuration Doc
MicrosoftWindows Server 2016 Remote Desktop Services ** Note: SIP Soft Phone not supported
MicrosoftWindows Server 2019 Remote Desktop Services ** Note: SIP Soft Phone not supported

CIC 2020R(x)
Citrix XenDesktop 7.16 ** NOTE version 7.16 is a 2017 release of Xen / XenDesktop
Citrix XenApp 7.16 ** NOTE version 7.16 is a 2017 release of Xen / XenDesktop
Install & Configuration Doc
MicrosoftWindows Server 2016 Remote Desktop Services ** Note: SIP Soft Phone not supported
VMWareHorizon 7 ** Note: SIP Soft Phone not supported
Install & Configuration Doc

CIC 2019R(x)
Citrix XenDesktop 7.16 ** NOTE version 7.16 is a 2017 release of Xen / XenDesktop
Citrix XenApp 7.16Install & Configuration Doc
MicrosoftWindows Server 2016 Remote Desktop Services ** Note: SIP Soft Phone not supported
VMWareHorizon 7 ** Note: SIP Soft Phone not supported
Install & Configuration Doc

CIC 2018R(x)
Citrix XenDesktop 7.16 ** NOTE version 7.16 is a 2017 release of Xen / XenDesktop
Citrix XenApp 7.16Install & Configuration Doc
MicrosoftWindows Server 2016 Remote Desktop Services ** Note: SIP Soft Phone not supported
VMWareHorizon 7 ** Note: SIP Soft Phone not supported
Install & Configuration Doc

CIC 2017 R(x)
CitrixXenApp 7.6 ** Note: SIP Soft Phone not supported
Install & Configuration Doc
CitrixXenDesktop 7.6 ** Note: SIP Soft Phone not supported
Install & Configuration Doc
MicrosoftApp-V 5.0Install & Configuration Doc
MicrosoftServer 2012 R2 Remote Desktop Services ** Note: SIP Soft Phone not supported
VMWareHorizon 7 ** Note: SIP Soft Phone not supported
Install & Configuration Doc

CIC 2016 R(x)
CitrixXenApp 7.6 ** Note: SIP Soft Phone not supported
Install & Configuration Doc
CitrixXenDesktop 7.6 ** Note: SIP Soft Phone not supported
Install & Configuration Doc
MicrosoftApp-V 5.0Install & Configuration Doc
MicrosoftServer 2008 R2 Remote Desktop Services ** Note: SIP Soft Phone not supported.
MicrosoftServer 2012 R2 Remote Desktop Services ** Note: SIP Soft Phone not supported.
VMWareHorizon 7 ** Note: SIP Soft Phone not supported
Install & Configuration Doc
VMWareView 5.2 ** Note: SIP Soft Phone not supported
Install & Configuration Doc

CIC 2015 R(x)
CitrixXenApp 6.5** Note: SIP Soft Phone not supported.
CitrixXenApp 6.0 ** Note: SIP Soft Phone not supported.
CitrixXenApp 7.6 ** Note: SIP Soft Phone not supported
Install & Configuration Doc
CitrixXenDesktop 7.6 ** Note: SIP Soft Phone not supported
Install & Configuration Doc
Microsoft2003 Terminal Services Windows 2003, 32 and 64 bit.
MicrosoftApp-V 5.0Install & Configuration Doc
MicrosoftServer 2008 R2 Remote Desktop Services ** Note: SIP Soft Phone not supported.
MicrosoftServer 2012 R2 Remote Desktop Services ** Note: SIP Soft Phone not supported.
VMWareView 5.2 ** Note: SIP Soft Phone not supported
Install & Configuration Doc
VMWareView 5.0Install & Configuration Doc
VMWareView 4.6Install & Configuration Doc

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